How can we help?
Most answers are below. If not, email support@odelle.app and a real person will reply, usually within one business day.
How do I cancel my subscription?
Open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions → Odelle → Cancel subscription. You keep access until the end of the period you paid for. Deleting the app does not cancel it.
How do I restore my purchase on a new phone?
Make sure you are signed in to the same Google account, open Odelle, go to Settings → Restore purchases.
I was charged after my free trial. Can I get a refund?
Purchases are processed by Google Play, which handles refunds. You can request one from your Google Play order history. If you have trouble, email us and we will help.
My story is taking a long time to create
Stories are usually ready in under 30 seconds. At very busy times it can take a little longer. Keep the app open, or come back in a few minutes. Your story will be waiting.
A detail in my story is wrong
Edit your Dream Profile in the app. Every new story uses your latest answers. You can also tell us what went wrong at support@odelle.app.
Can I change my story voice?
Yes. Go to Settings and choose a new voice. New stories will use it.
Do stories play offline?
Yes. Once a story has loaded, it is saved on your phone and plays without a connection, including with the screen locked.
How do I delete my data?
In the app, go to Settings → Delete my data. You can also follow the steps on our data deletion page.
Still need help?
Email support@odelle.app. If it is about a purchase, include the Google Play order number (it starts with GPA.) so we can find it quickly.